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Some commonly asked questions we've received about our online store are below. You can find the answers by clicking on the question or by scrolling down the page. We hope you'll find the information you're looking for. If you still have questions, you can Contact Us, and one of our knowledgeable Help Associates will be happy to help you.
Your Account
1. How do I register or create a personal account with Toyfan?
Ordering
2. How do I place an order?
3. What payment methods can I use to purchase merchandise?
4. Will I be charged sales tax?
5. How secure is it to order merchandise?
6. How can I track my order online?
7. Can an order be canceled once it has been placed?
8. What type of confirmations should I expect once I've placed an order?
Shipping & Returns
9. What are my shipping options?
10. Can orders be shipped to an address different from my registered address?
11. Do you ship to APO/FPO addresses?
12. Do you ship to International (non-U.S.) addresses?
13. What is your return and refund policy?
14. How do I return an item?
Product & Merchandise
16. How can I find a specific product?
1. How do I register or create a personal account with Toyfan?
You do not need to register on our site in order to make purchases at Toyfan. You will, however, have the option to log in as a registered customer as you begin the checkout process. To log in, you will need to create an account. Creating an account is quick, easy and costs you nothing – simply enter your email address and create a password. Registered customers have access to all the "Your Account" features of our site. A Toyfan account allows you to store your most frequently used shipping addresses. You also can store your billing information for one or more credit cards and see your purchase history – features that make shopping at Toyfan quicker and more convenient.
2. How do I place an order?
When you see an item you like, simply click the "Add to Cart" button next to the item. The the item will then appear in your shopping cart and takes you to the shopping cart page, where you'll be able to view all the items you've added to your cart so far. You can also change the quantity of each item you've selected, as well as remove items you've changed your mind about. To shop for more products, click "Continue Shopping."
When you are finished shopping, click "Cart & Checkout" at the top right-hand corner of any page. Review your order on your shopping cart page, then click "Checkout." You'll be asked to enter a shipping address (you can even enter multiple shipping addresses, if you'd like to ship different items in your order to different addresses), a shipping method and payment information. When you are satisfied with your order, click "Place Your Order" and we'll process and ship it as promptly as possible.
3. What payment methods can I use to purchase merchandise?
We accept the following major credit cards issued by U.S. banks: Visa, MasterCard, American Express, and Discover. We also accept debit cards (also called "check cards," "ATM cards," or "banking cards"), but only those cards that have a Visa or MasterCard logo on the front.
4. Will I be charged sales tax?
You will be charged sales tax for orders shipped to California where the current local sales tax rate will apply. Residents of these California will not be charged sales tax if their order is shipped elsewhere.
5. How secure is it to order merchandise?
We want all our customers to feel secure when ordering merchandise from Toyfan. We use a technology called Secure Sockets Layer (SSL), which creates a secure shopping mode that encrypts sensitive information before it is sent over the Internet. For more information about how we protect the privacy and security of your personal information, read our Privacy Policy. Or, if you prefer, you can order items by calling our Help Desk at 1-310-556-8633. during our posted hours.
6. How can I track my order online?
Orders shipped via the standard Ground option cannot be tracked. Orders shipped via our Priority and Express options can be tracked through our carriers' Web sites. If you wish to track an order, go to Track Your Orders and enter your order number and email address.
7. Can an order be canceled once it has been placed?
We do our best to act on all cancellation requests. In our efforts to fulfill orders as quickly as possible, however, we sometimes process orders for shipping before we receive the cancellation request.
If we are unable to cancel your order because it already has been processed, then rest assured that you can return any unwanted items to us after you receive them. You will have the option of returning the items to us by mail. Instructions on how to return items will arrive with your order, if we are unable to cancel it before processing. For more information on returning an item, read our Shipping and Returns Policy.
8. What type of confirmations should I expect once I've placed an order?
You will receive an email within 24 hours. This email will either confirm your order, if your credit card was approved, or it will notify you that the credit card failed and will give you instructions on how to resubmit your payment. Once your order ships, your credit card will be charged, and an email will be sent to confirm shipment (usually within 5 days).
9. What are my shipping options?
We offer three shipping options: Standard (ground), Priority, and Express.
Shipping costs vary by item type and shipping method. The total shipping cost for your order will be displayed on the "Shipping Method" page, and again on the "Verify Your Order" page, as you proceed through checkout. For more information, read our Shipping and Returns Policy.
10. Can orders be shipped to an address different from my registered address?
Yes. Every time you make a purchase, you will have the option to enter a new shipping address during checkout. If you are a registered user, you'll have the added convenience of using any shipping address that you have stored in the past.
11. Do you ship to APO/FPO addresses?
We ship to all states and major territories and possessions of the United States. We also ship to APO and FPO addresses and to most countries worldwide. We offer three shipping options: Standard (round), Priority and Express. Some items cannot be shipped via the Priority and/or Express options.
12. Do you ship to international (non-U.S.) addresses?
Yes. We ship to over 98 different countries worldwide.
13. What is your return and refund policy?
We are committed to your total satisfaction. If any item you receive from us is damaged or defective simply return it to us.
For items returned by mail, you will be refunded for the cost of the product and sales tax, if applicable, after the shipment is received and processed by our Returns Center. Processing your return, once we receive it, usually takes two business days. Shipping charges are not refundable except in unusual circumstances.
14. How do I return an item?
You must recieve a RMA (Return Merchandise Authorization Number) from customer service. Simply use the return shipping label enclosed with every order. One of our knowledgeable Help Associates will provide you with further instructions.
15. How can I find a specific product?
If you have a specific product in mind, you can find it easily by entering its name or a word that describes it in the "Search" field at the top of just about any page on our site and clicking "Find." We'll show you all the products that match the word or words you entered. From here, you'll be able to choose the product that best meets your needs.
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General Information
How To Contact Us
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We want to make your shopping experience as easy
as possible. If you can't find what you're looking for
here, we're ready to help. Here's how to contact us:
Customer Service is available by email
Seven days a week 24 Hours a Day
Email: Support@toyfan.com
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