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We realize that making purchases at Toyfan, or any other Web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit-card information, in addition to any other personal information that can be linked to you, personally.
We believe that you have a right to know, before shopping at Toyfan or at any other time, exactly what information we might collect from you, why we collect it and how we use it.
Toyfan LLC, ("we") do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better.
If you are a registered customer and you want to change, modify or delete any of your personal information, you can do so anytime by going to Your Account. Log in with your email address and password, then click "Billing Address & Credit Card," "Address Book" or "Email Address & Password" and edit or delete whatever personal information you wish.
What personal information we collect
We collect personal information that you choose to provide voluntarily when using the Toyfan Web site. This information includes your email address and a password when you register to create your Toyfan account. While you can browse our online store and make purchases without registering, you will need to register in order to take advantage of certain features. We may also ask for personal information when you contact our Help Desk. This will allow us to protect your confidentiality by verifying your identity.
Toyfan does not intentionally collect personal information about children under the age of 16. If you are under 16 and would like to shop at Toyfan, please ask a parent or guardian for assistance.
Purchase information
When you make a purchase using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes your email address and the name, address, and phone number of the intended recipient(s).
If you are a registered user of Toyfan, you can choose to save your billing information for one or more credit cards in "Your Account." You can also save one or more shipping addresses with Toyfan. You may change or delete this saved information anytime. Simply go to Your Account. Log in with your email address and password, then click "Billing Address & Credit Card," or "Email Address & Password" and edit or delete whatever personal information you wish.
If you make a purchase from Toyfan as an unregistered shopper, we use your billing and shipping information in order to bill you for and ship that particular order. However, we will not be able to store that information for you to use in the future unless you register and choose to have the personal information saved.
Cookies and other computer information
When you visit Toyfan, you will be assigned a permanent "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience.
You can choose to shop on Toyfan without cookies, but without these identifier files you will not be able to take advantage of certain features of our site. These features include remembering your password (so you don't have to log in each time you visit), storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. To shop without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
We also collect certain technical information from your computer each time you request a page during a visit to Toyfan. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
Contacting Toyfan
We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using our site.
Other times we may collect personal information
From time to time, Toyfan may conduct surveys and contests via our Web site, email, other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.
How we use your personal information
Information we collect on Toyfan may be used to enhance your shopping experience in the following ways:
Deliver merchandise that you purchase online
Register you as a member of Toyfan
Bill your credit card for your purchases
Confirm your shopping orders
Respond to your customer service inquiries or requests
Communicate special offers and featured items to you, if you choose to receive such notices
Customize your shopping experience
When and with whom we share your personal information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; storing, sharing and retrieving customer photo images; enhancing and improving the customer shopping experience; providing a personalized shopping experience and completing credit card transactions.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
How we protect the security of your personal information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
Toyfan has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secured portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a Toyfan Web server, not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created when you registered for an account at Toyfan (or another password you chose after changing a previous password). Please keep this password confidential. No Help Associate or other representative of Toyfan will ever ask you for your password. The confidentiality of your password is yours to protect. You may change it anytime by going to Your Account. Log in with your email address and password, then click "Email Address & Password" and enter a new password.
Changes to the Toyfan Privacy Policy
This Privacy Policy was posted on Toyfan on June 20, 2000. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on Toyfan for a period of at least six months after the change is implemented.
Do you still have questions?
If you didn't find the answer you're looking for, you can Contact Us, and one of our knowledgeable Help Associates will be happy to help you.
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